This Privacy Policy explains how No.1 Clinic ("we", "us", "our") collects, uses, and protects the personal data of clients and visitors to our clinic and website.
1. Data we collect
We collect information you provide when booking, completing consent forms, contacting us, or attending consultations — including your name, contact details, date of birth, medical history relevant to treatment, and treatment notes.
2. How we use your data
We use your data to provide treatments safely, manage your appointments, send confirmations and aftercare, comply with legal and clinical record-keeping obligations, and (with your consent) send marketing communications.
3. Lawful basis
We rely on your consent, the necessity to perform our contract with you, our legitimate interests in operating the clinic, and our legal obligations as a healthcare provider.
4. Sharing your data
We never sell your data. We may share data with regulated insurers, governing bodies if required, our payment provider, and our IT/booking software providers — all bound by appropriate data protection terms.
5. Your rights
You have the right to access, correct, or request deletion of your data, restrict or object to processing, and lodge a complaint with the Information Commissioner's Office (ICO).
6. Retention
Medical records are retained for the period required by clinical and insurance obligations (typically 7 years for adult records).
7. Contact
For any privacy enquiry, please email hello@no1trainingacademy.uk.