Your satisfaction and safety are paramount. If you are unhappy with any aspect of your treatment or experience, please let us know so we can put it right.
1. Raising a concern
Please contact us in the first instance by emailing hello@no1trainingacademy.uk with the subject "Complaint". Include your name, contact number, treatment date and details of your concern.
2. Acknowledgement
We will acknowledge your complaint within 3 working days.
3. Investigation
A full response will be issued within 20 working days. We may invite you for a follow-up consultation as part of the investigation.
4. Independent escalation
If you remain dissatisfied, you may contact our governing body or insurance ombudsman. Details available on request.